How do I get debug info?


Debug info is important for helping us diagnose problems you have experienced using AuthoredUp. It contains extension logs, your profile link and the error that has prevented the extension from working.

There are two ways to get debug info, depending on the specific situation you have encountered.

Situation 1: The extension works, but is exhibiting some problems

If you weren't show an explicit error, but feel like something isn't working as it should, follow these steps:

1. Use the extension until you encounter the problem

2. Click on the AuthoredUp Badge. This is the green AuthoredUp logo on the LinkedIn homepage or in the top of the post window.

3. Click on the "Copy debug info" link.

Situation 2: The extension has shown an error

This error will be shown in the AuthoredUp badge, which will turn red.

When you open the popup, you will see a red box with error message and instructions. Click the "Copy error info" button.

It's important that you click that button and not "Copy debug info" at the bottom. Error info will contain exactly the information we need to diagnose your error, so that's the one we want.

If you don't see error box like this, then use the situation 1 steps.

Whichever steps you followed, after you copy the debug info, go to and paste what you have copied into the "Debug info" box. Then submit your support request.